RentSitch: Platform Terms and Conditions of Use

Please read these terms of use carefully before using the Platform.

What these terms cover

Whether you are a tenant, landlord or letting agency, these terms set out the rules for using our ‘RentSitch’ platform available at ( (the Platform). They are in addition to the terms to which you have agreed relating to provision of the RentSitch tenancy dispute services (“RentSitch Services”). 

References to “you,  “your” or “user” in these terms are references to the user accessing and using the Platform, whether you are a tenant, landlord or letting agent. 

Who we are

The Platform is provided by Lawya Limited (“We”) a company registered in England and Wales. Our company registration number is 12064609 and our registered office is at 130 Old Street, London, England, EC1V 9BD. Our registered VAT number is GB371785761. 

How to contact us

You can contact us by emailing us at

By using our Platform you accept these terms.

By using the Platform, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Platform. 

There are other terms that may apply to you.

These terms of use relate to your use of the Platform only. They refer to the following additional terms, which also apply to your use of our Platform:

  • Platform Acceptable Use Policy 
  • Platform User Agreement (which will be provided to you should you order the RentSitch Services) 
  • Lawya Website Terms and Conditions 
  • Lawya Privacy and Cookie Policy

We may make changes to these terms. 

We may amend these terms from time to time. We will notify you in the event that we make any material changes. Your continued use of the Platform shall constitute acceptance of any non-material changes and of any material changes of which you have been notified.

We may make changes to the Platform. 

We may update and change our site from time to time to reflect changes to law or regulation, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes. 

No Promise.

We do not guarantee that the Platform will always be available error-free or is immune from unauthorised access.

We shall not have any responsibility in respect of any loss, destruction, alteration or disclosure of your data or content entered on to the Platform, which is caused by any third party.

We may suspend or withdraw the Platform. 

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Platform for maintenance or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 

We reserve the right to suspend or withdraw your use of the Platform at any time in the event that you are in breach of these terms, the Platform Acceptable Use Policy, the Platform User Agreement or the Lawya Website Terms and Conditions. 

The Platform is only for users in England and Wales

The Platform is only for landlords, letting agents and tenant users (or their authorised agents or employees) who reside in England and Wales. We do not represent that the Platform is appropriate for use in other locations.

You must keep your account details safe.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

How you may use material on our Platform.

We are the owner or the licensee of all intellectual property rights on our Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 


You must not use any part of the content on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Platform in breach of these terms  of use (or any other policy referred to herein), your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You must seek specialist advice when required. 

The Platform can only provide content based on the limited information that we request from users. The Platform is not a substitute for specialist advice if you have a concern that is outside the scope of, or more complex than, the remit of the Platform. 

Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date.

Performing checks with your information

As part of the service, we may be required to use the information provided to us by you in order to establish the specifics of your situation. For example, we may need to use your deposit information to check whether your deposit was secured in one of the 3 official deposit protection schemes. We may also need to use your details to check whether your landlord is operating a house of multiple occupancy (HMO) and whether the property has a a license associated with it. By using our service you agree that we may use this information for the purpose of providing the service to you.

We are not responsible for websites we link to.

Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Subject to this, we are not liable for loss which was not reasonably foreseeable to both parties at the time when the agreement was made.

Different limitations and exclusions may apply should you enter into the Platform User Agreement. 

How we may use your personal information.

We will only use your personal information as set out in the Lawya Privacy & Cookies Policy and, if applicable, the Platform User Agreement. 


Uploading content to our Platform.

Whenever you make use of a feature that allows you to upload content to our Platform, or to make contact with other users of our Platform, you must comply with the content standards set out in our Platform Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Platform will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but by uploading content, you agree to grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use, modify, keep, share, save, copy, and utilise, your content for the purpose of providing services to you (as detailed in the User Agreement as applicable). 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our Platform  if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content. The Platform is not a back-up service. 


We are not responsible for viruses and you must not introduce them. 

We do not guarantee that our Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Platform. You should use your own virus protection software.

You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

Rules about linking to our Platform. 

You may link to our Platform, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Platform in any website that is not owned by you.

Our Platform must not be framed on any other site, nor may you create a link to any part of our Platform other than the landing page at 

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Platform Acceptable Use Policy.


If you wish to link to or make any use of content on our site other than that set out above, please contact


Which country’s laws apply to any disputes?.

These terms of use, their subject matter and their formation (including any non-contractual disputes or claims), are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.


Terms last updated on 22nd March 2021